Refunds

How to ask for a refund and how long it takes to reach your account.

If you were charged in error or the product didn't work for you, we're here to help.

Asking for a refund

Contact support in the Billing category and include the invoice number from Billing. Tell us briefly what went wrong.

After approval

Approved refunds go back to the original payment method. How long they take to appear depends on your bank. The invoice then shows Refunded.

Read the full refund policy for details.