Refund policy

In short

• You can cancel any time, and keep your paid features until the end of the period you’ve paid for.
• Your first payment for a plan is fully refundable if you ask within 7 days.
• Renewal payments aren’t refundable, so cancel before your renewal date if you don’t want to continue.
• Billing mistakes on our side are always refunded in full.

Cancelling a subscription

Cancel from Account → Billing at any time. Your subscription won’t renew, and you keep your paid features until the end of the current billing period. After that your account moves to the free plan.

Cancelling doesn’t delete anything. Your CVs, versions and cover letters stay in your account; anything beyond the free plan’s limits becomes read-only until you upgrade again.

When you can get a refund

• First purchase: a full refund of your first payment for a paid plan, if you ask within 7 days of being charged.
• Billing errors: duplicate charges, charges after you cancelled, or being charged the wrong amount are refunded in full whenever you tell us.
• Service problems: if a serious problem on our side stops you using paid features for an extended time and we can’t fix it, we’ll refund the affected period.

When refunds don’t apply

• Renewal payments, including annual renewals, once they have been charged, except for billing errors.
• Requests about a first payment made more than 7 days ago.
• The unused part of a billing period after you cancel, since you keep access until it ends.
• Downgrades: they take effect at your next renewal, so there’s nothing to refund mid-cycle.
• Accounts suspended or closed for breaking our Terms of service.

We may also decline repeated refund requests from the same person.

Upgrades and plan changes

When you upgrade, you pay only the prorated difference for the rest of your current period. If you upgraded by mistake, tell us within 7 days and we’ll refund the upgrade charge and move you back to your previous plan.

How to request a refund

Email support@makecvbetter.com from the address on your account, or open a Billing request from Support in the app. Please include:

• the invoice number, or the date and amount of the charge;
• a short note on why you’re asking for a refund.

We reply within two business days.

How refunds are paid

Approved refunds go back to the original payment method through Razorpay, in the same currency and for the amount charged, including any tax. Razorpay usually completes refunds within 5–7 business days; your bank or card issuer may take longer to show it.

When we refund a subscription payment, we also cancel that subscription and your account moves to the free plan. The invoice is marked as refunded in your billing history. We’re not responsible for differences caused by exchange rates or fees charged by your bank.

Chargebacks

Please contact us before disputing a charge with your bank; it’s almost always faster. While a chargeback is open, we may pause paid features on the account.

Changes to this policy

We may update this policy from time to time. The version shown when you made a payment applies to that payment.